Classic Batchbook FAQs and Knowledge Base CommunicationsWhat kinds of communications can I log?

What kinds of communications can I log?

You can log any type of communication you want. Email is a place for forwarding (or cutting and pasting, if you so choose) your e-mail communications; Phone is for capturing quick details from a call; Chat can be a conversation in the hall or an instant message back-and-forth; Note can be just about anything.

If you'd like to log another type of communication, just choose Add New Type from the pull-down menu to create a custom communication type, such as "Twitter" or "Forum," for example.