Classic Batchbook FAQs and Knowledge Base CommunicationsCan I forward an e-mail from someone who is not in my Batchbook account?

Can I forward an e-mail from someone who is not in my Batchbook account?

Yes. If you forward an e-mail from a contact who isn't in your Batchbook account yet, then a new contact record is created for that person. Batchbook looks at the name and e-mail address to determine whether the contact exists in your account, and then either creates a new record or attaches it to the appropriate existing record.