Classic Batchbook FAQs and Knowledge Base PaymentsMy credit card was declined, what do I do?

My credit card was declined, what do I do?

Payment information can be updated by account Owners, via the Your Account link, found at the top of your Batchbook page. From Your Account, click the Your Plan tab. At the top of this section, you'll see which credit card (last four digits only) is associated with your account. To edit this information, click the update billing info button, and the payment form will load so that you can change the payment information associated with your account.

If you're receiving a decline error from our sign-up form, the error message you're receiving is the only information we have regarding the decline. You may want to try another credit card on the form or contact your bank for more information about the reason for the decline.